Privacy Policy

UNV International Trading Co., Ltd (UNV Wholesale) needs to collect and use personal data about individuals, including past, present, and prospective customers, in order to conduct business effectively and meet customer requirements. We understand that the lawful and correct handling of personal data is essential for successful operations and for maintaining customer trust. This Privacy Policy (along with our Terms of Use) outlines how we collect, store, and use personal information, and details your rights regarding the personal information we hold about you. Please read this policy carefully. By becoming a customer of UNV Wholesale and providing us with your personal data, you consent to the practices outlined in this policy.

1. Our Policy and Contacting Us

All personal data we collect, whether held on paper, electronically, or by other means, will be safeguarded in accordance with the Data Protection Act 1998. We fully support and comply with the eight principles of data protection as outlined in the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The principles require personal data to be:

Fairly and lawfully processed
Processed for specified purposes and not used in a way incompatible with those purposes
Adequate, relevant, and not excessive
Accurate and kept up to date
Not retained longer than necessary
Processed in accordance with the data subject’s rights
Kept secure
Not transferred outside countries without adequate data protection laws

Our purposes for holding personal data and a general description of the categories of individuals and organisations we may disclose it to are listed in the Data Protection register.

For the purposes of the Data Protection Act 1998, UNV Wholesale is the Data Controller. UNV International Trading Co., Ltd is registered with company number 0318381050.

If you have questions about how we collect, store, or use personal information, or have other privacy concerns, please contact us via email at: dataprotection(at)unv(dash)wholesale.com or write to the Data Protection Officer at the address above.

To meet data protection requirements, we will:

Ensure fair collection and use of personal data
Specify our purposes for using personal data
Collect and process only necessary personal data for business or legal reasons
Maintain accurate and up-to-date data
Review retention periods to avoid holding data longer than needed
Ensure individuals can exercise their rights under the Act
Implement appropriate security measures
Avoid transferring personal data internationally without proper safeguards

2. Information We May Collect From You

2.1 Information you provide

We may collect personal data when you complete forms on our website (www.unv-wholesale.com), fill out hard-copy application forms, or contact us by phone or email. This includes when you place orders, search for products, enter competitions or surveys, or report issues. Data may include:

Name
Age
Address
Email
Phone number(s)
Payment details
Passwords
Customer numbers
Business partner or director information (with their consent)

2.2 Information we collect automatically

When you visit our website, we may collect technical data including:

IP address
Login details
Browser type and plug-ins
Operating system
Product views/searches
Visit analytics (URLs, page interactions, errors, durations)
CCTV data from depots
Geo-location data within the UK

2.3 Sensitive data

Where we collect sensitive data (e.g., ethnicity, health, political opinions, religious beliefs, criminal records), we will obtain explicit consent and ensure it is securely handled and retained only when necessary.

3. Information We Receive From Other Sources

We may receive data from other UNV group companies or partners such as subcontractors involved in technical, payment, or delivery services, as well as analytics providers, search engines, advertising networks, and credit reference agencies.

4. Cookies

Our website uses cookies to distinguish users and improve the browsing experience. This helps us enhance website functionality and tailor content to user preferences.

5. How We May Use Your Information

If false or misleading data is provided or fraud is suspected, we may pass details to fraud prevention agencies. Law enforcement may also access this information for investigations related to fraud, theft, or money laundering.

We use your data to:

Manage your account
Fulfill contractual obligations
Deliver products
Update records
Provide service communications (post, email, phone, SMS)
Suggest relevant goods/services
Analyze purchases and improve services
Enhance security and website functionality

We adhere to a responsible marketing policy and will not share your data with third parties for marketing purposes without your consent. Aggregated, anonymised data may be shared with suppliers for analytics or marketing purposes.

If you use an EPOS or electronic ordering system, sales data may be automatically collected. We may share anonymised data with selected suppliers to support product performance analysis.

If you prefer not to receive marketing communications, you may opt out by emailing
dataprotection(at)unv(dash)wholesale.com
or writing to:
UNV International Trading Co., Ltd, quoting your full name, business name, and customer number.

6. Disclosure of Your Information

We may share your data with members of our corporate group, including subsidiaries and parent companies, as defined under applicable corporate laws.

We may disclose your data to trusted third parties to help fulfill our services—such as delivery partners, analytics providers, or credit agencies.

We may disclose your data during the sale or acquisition of business assets or where required to comply with legal obligations or to enforce our Terms of Use, Cookie Policy, or Terms and Conditions of Sale.